News You Can Use: What is PG&E's Safety Net Program and who qualifies?


    If you're a PG&E customer and you've been without power for at least 48 hours due to severe storm conditions, you may qualify for a payment.

    The PG&E Safety Net Program pays $25-$100 automatically within 45 to 60 days after a storm outage. This means there is no need to call or file a claim to receive your payment.

    PG&E says they understand how troubling it is for their customers to go without power for 48 hours or even longer and that's why they offer this service.

    To be eligible for a Storm Inconvenience Payment through the Safety Net Program you must:

    • Be a customer with rate schedules E-1, E-6, E-7, E-8, EM, ES, ESR, ET, E-TOU and EV. You many also be eligible if you are enrolled in programs such as CARE or Medical Baseline Allowance.
    • Businesses, agricultural accounts, multi-family building common areas, streetlights and all other non-residential accounts are ineligible for Storm Inconvenience Payments.
    • If you're in an area where access to PG&E's electric facilities are blocked due to mudslides, road closures, or other issues, you will not be eligible.
    • If your equipment prevented crews from restoring your power and extended your outage, you are also not eligible.
    • Outages must be the result of a major weather-related event that caused significant damage to PG&E's distribution system.
    • The outage must last more than 48 hours.

    PG&E will provide Storm Inconvenience Payments in increments of $25, with a $100 maximum payment per event. Payment levels are based on the length of your outage:

    • 48 to 72 hours: $25
    • 72 to 96 hours: $50
    • 96 to 120 hours: $75
    • 120 hours or more: $100

    If you have bundled service and direct access, you qualify for Storm Inconvenience Payments.

    The Storm Inconvenience Payment will be issued to the customer of record (the person whose name is on the account).

    If you have multiple home services such as a primary home and a vacation home, you can receive Storm Inconvenience Payments at each location. This rule requires that the storm-related outage lasts more than 48 hours.

    If you do not see a payment on your bill within 60 days, you can file a claim here.

    PG&E says when it comes to acts of nature, they don't typically pay out claims, however, customers can still submit a claim and each one will be investigated on a case by case basis.

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